Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Our client support staff is available 24x7x365 to reply to all of your current support requests. Every ticket you submit to us will be addressed within no more than 60 mins. If your case calls for the aid of an administrator, we will send the ticket to the technician on duty and will notify you that the case will soon be resolved.

  • Top quality support service

  • Expert Technical Help And Support Service

  • We will be working for you 7 days a week to provide information and technical support and to assist you with any problem that you could possibly come across while handling your virtual server. We can aid you with all pre–configured packages, plus your OS, server management panel (depending on the VPS type) and the Control Panel created entirely by our company.

  • Intuitive help center

  • An Informative Help Zone

  • A descriptive and regularly updated collection of articles is integrated into our custom–built Control Panel. It gives you quick tips about how to conduct all the general site maintenance jobs. The Help section offers detailed how–to articles and step–by–step video lessons. You can open the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.