Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We offer a one–hour response time guarantee for any support ticket or email that you send to our help desk team. We will swiftly reply to all common questions and forward the issue to our server admins if any additional assistance is required. If you take advantage of our Optional Managed Services package, we’ll complete any of the included services at a time that has been discussed with you earlier.
A Top–Quality Help Desk Support Service
We’ll be at your disposal 24–7 to respond to any questions that you may have about our Control Panel or any of the applications that we have installed on your behalf on the server. If you also need help with server administration procedures, you can examine our Optional Managed Services package, which includes data backup space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Each Linux dedicated servers hosting package comes with our cost–free Control Panel, which offers an extensive knowledgebase and a set of how–to video tutorials. Whenever you need assistance working with the Control Panel, just push the Help or Videos buttons located in the top right corner.