What does ?phone support? imply in the arena of Internet hosting?
There are lots of cloud hosting suppliers out there, yet the majority of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll receive through this channel of communication varies depending on the provider - a few of them provide expert telephone support, others offer common and customer support only because some matters are more time-consuming and it is faster and easier to be resolved with a support ticket, especially when the issue needs to be escalated. Nonetheless, it is good to know that you can reach your web hosting supplier as there're various small problems which can be resolved efficiently and in a timely manner through a call, not mentioning that you can get more info regarding the services before you become a customer.
Phone Support in Cloud Hosting
All of our cloud hosting
packages include phone support 14 hrs per day even on public holidays, which means that if you don't have an account yet, you are able to phone us and find out more about our solutions or whether we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so that you can contact the telephone number that is nearer to you. In case you are a current customer, we can assist you timely with any kind of general and billing issues as well as with various technical matters in order to save you time and efforts - we acknowledge the fact that often it is quicker to talk with a live person and get things done promptly. Certainly, some situations cannot be taken care of on the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs daily as part of the support services for each and every semi-dedicated server
package that we provide. As some issues are more complex and time-consuming, you'll need to open a ticket in case you come across such an issue, but for all of the billing, general or small-scale tech issues you can always give us a call and we will assist you without delay in order to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your websites on our advanced cloud platform or you will be able to get any other general information about our semi-dedicated services. We have local phone numbers in the United States, the United Kingdom and Australia plus a worldwide number, which means that you will be able to call the one which is nearer to where you live.