One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it boost user experience?
If you ever have any queries related to the hosting service in general or if you experience a problem with your sites, you will need to touch base with the respective web hosting provider’s tech support team. It may not make a difference how swiftly they’ll respond if you’ve got an enquiry of a generic nature, but an issue like a botched application update, for example, may lead to your site becoming damaged or inaccessible on the Internet. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperative. If you offer goods or services online, any downtime will influence your website destructively and you can lose current or potential clients. Lots of web hosting providers, primarily resellers, respond to emails and tickets within twenty four hours, but in the electronic epoch that’s far too long, as visitors will rarely go back to a site that is not functioning correctly over a prolonged interval.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reply time for any customer support ticket that you submit or any email that you send is only sixty minutes, even if you contact us during weekends and national holidays. Whatever the essence of your problem or question may be, we will lend you a helping hand right away and will provide you with the needed information to troubleshoot any problem with your sites. The real reply time typically does not exceed fifteen-twenty minutes, which goes to say that you can just forget about waiting around for hours on end to get an issue fixed or what’s even worse – waiting a whole day only to obtain a response that more information is necessary whilst nothing is solved. We’ll give you assistance without delay simply because we are aware of precisely how costly time can be in the dynamic online realm. The 60-minute response guarantee applies to any billing or technical inquiry that you might have relating to our Linux cloud hosting packages
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a client support ticket through your hosting Control Panel or write an email associated with your semi-dedicated server
, you’ll obtain a response within no more than sixty minutes. You can contact us whenever you like in regard to billing, technical or general issues and given the fact that we’re working 24-7-365, you’ll always get support without delay. Depending on the particular issue or question, we will provide you with more details, sort out the problem if it has been caused by something that’s within our reach or advise you on how to proceed in case you have to modify a particular setting for a web-based app that we don’t have access to. You can forget about waiting around for a day for each and every response. In fact, in most cases we answer emails and tickets within no more than twenty to twenty five minutes.