A ticketing system is the most widespread communication channel that hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to deal with a problem that takes a certain period of time to examine or that has to be forwarded to a sysadmin. In this way, all replies supplied by either party will be stored in the very same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll need to log in and out of at least 2 accounts to accomplish some task or to get in touch with the company’s help desk support team. In case you wish to manage a number of domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. In addition, it can take a substantial length of time for the provider to reply to your tickets.