A ticketing system is the most widespread communication channel that hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to deal with a problem that takes a certain period of time to examine or that has to be forwarded to a sysadmin. In this way, all replies supplied by either party will be stored in the very same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll need to log in and out of at least 2 accounts to accomplish some task or to get in touch with the company’s help desk support team. In case you wish to manage a number of domain names and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. In addition, it can take a substantial length of time for the provider to reply to your tickets.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting packages is not separate from the hosting account. It is included in our fully featured Hepsia hosting Control Panel and you will be able to access it whenever you want with only several mouse clicks, without needing to sign out of your account. The ticketing system offers a quick-search field, so you can track the status of de facto any trouble ticket that you have already opened, in case you need it. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to handle a particular problem even before you post a ticket. The ticket response time is maximum one hour, so you can obtain prompt assistance at any particular moment and in case our customer care team advises you to do something in your account, you can do it right away without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with us and you’d like to contact our technical support team members, you’ll be able to open a support ticket directly from your Hepsia Control Panel instead of going through a totally different customer support platform as you will need to do with the vast majority of hosting providers out there. Our integrated trouble ticket system will allow you to open a new ticket without any difficulty and to browse through older tickets using an intelligent search box. Besides, you will be able to have a look at the applicable knowledgebase articles that our system will present you with based on the category that you pick for your new ticket. You can accomplish all of these activities without signing out of your Hepsia Control Panel at any time, which implies that if you chance upon any predicament or have a question, you can get in touch with our technicians and resolve the specific issue in no more than sixty minutes through a single support platform.