The client support that you can get from your cloud hosting supplier is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an existing account. Timely and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine web hosting supplier and not from a reseller. If you buy a hosting account through a company that does not own its servers and it cannot access them immediately, it's quite possible that you'll wait for a few days in order to have a response to your query, which means that your web sites may remain offline for a long time. Alternatively, a company which offers various means of communication and has a technical support team available at any time can assist you right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All our Linux cloud hosting packages
include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our website hosting solutions well before you make a purchase or you're a current customer and you have a question or a issue, you're able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages and support tickets for more complex issues or any matters that require extra time to investigate and take care of. Unlike a number of other website hosting providers, our trouble tickets have a warranted max reply time of only one hour, which means that whatever the problem is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting packages
that we supply come with 24/7 customer and technical support, which means that regardless of what problem you have, you are able to contact us and we will assist you without delay. Our guaranteed reply time for every e-mail or ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual response time rarely exceeds 20 min. Furthermore, we offer phone support with a couple of local numbers globally and a live chat, so that you're able to get in touch with us and receive additional information about our solutions even if you don't have an account yet. We are able to assist you with any question or an issue you have - payment methods, package features, email configuration, website hosting account settings, etc. If you use our services, you will never encounter a scenario where you need to wait for a day or two to get a problem resolved like you may need to do with various other companies.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server
plan that we provide features 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us at any moment, even holidays and weekends. For your benefit, we supply different means of communication - telephone support with a couple of local numbers globally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it'll be easier to keep track of what's going on. The maximum warranted reply time for all e-mail messages and tickets is sixty minutes, however it rarely takes that long to receive support. In case you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive prompt support in general, let alone when you operate an entire server, so each and every dedicated server
that we provide comes with 24/7 support with one-hour reply time warranty regardless of the matter. The service is free of charge for all problems with the server or the software that was installed by our admins through the setup, which means that you can contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing section or you could send an email message, and the actual response time for either of these rarely exceeds thirty minutes since we have admins available round the clock. If you want general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you can take advantage of our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to add to your server plan through the billing Control Panel.