A 99.9% Server Uptime
Our cloud hosting platform is based on a dependable, first–class hardware architecture and a significantly tweaked Linux version. That is why, irrespective of what your site is, or how many visitors you’ve got, or even if there’s a denial–of–service attack, our hosting servers will remain up and running and your websites will remain accessible online.
Our Linux cloud hosting packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
If you want to supply a first–rate web hosting service, you can hardly depend on the default network configuration in a datacenter. We have built our own custom internal network in order to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, irrespective of which datacenter facilities you opt for: our datacenter in the US, our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe or our datacenter in AU, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re dissatisfied with our web hosting services, or if you consider them insufficient, or if you decide that you must use a Linux VPS web hosting packages rather than a cloud hosting plan – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain total control over your domain names even when you delete your hosting account with us.
24/7 Technical Support
We have attentively selected each member of our 24x7 support team so that we can offer you the best possible customer care service you can possibly get. Each of our technical support engineers has many years of experience working with hosting accounts behind his back, so they know very well what they are doing. And they’re available 24–7–365 – you will be able to reach them at any time and they’ll respond to you as soon as possible.
Their average ticket response time is below twenty minutes, whilst with many other web hosting vendors you are forced to wait for days. And we also offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be answered in less than one hour.