1 hour ticket response
We are dedicated to offering a fast and accurate solution to each client support ticket sent by a client. Our well–trained customer service team representatives will review your issue and will think of the best solution. We offer a 1–hour response time guarantee for all trouble tickets. In fact, our average ticket response time has proven to be twenty minutes.
A First–Rate Help Desk Support Service
Our help desk team representatives have huge experience in the Linux cloud hosting packages realm and are proficient enough to deliver a rapid answer to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the customer support ticket will be sent to a developer or sysadmin for further assistance.
An Easy–to–Navigate Help Section
To help you get a quick suggestion on how you can use a particular feature, we have implemented a truly intuitive Help section in our Control Panel. You can browse through a huge collection of web hosting account administration articles and website administration articles, have a glance at our F.A.Q. database or check out our how–to video tutorials.