An Easy–to–Navigate Help Center
In the Control Panel you can find an exhaustive Help Center section featuring multiple help articles and frequently asked questions. They are compiled by our support team of skillful technicians. Just type in your question and our intelligent system will offer you the most appropriate answer.
If you want to watch how a task is implemented or how a problem is taken care of, rather than just reading about it, take a look at our compilation of instructional video tutorials. They address different issues and will help you quickly learn how to work with our Control Panel.
A Sixty–Minute Ticket Response Time Guarantee
All semi–dedicated servers are backed up by a 24/7 support service and come with a 60–minute support ticket response guarantee. Our professional customer service technicians will be available 24–7–365 and will remedy any issue that you may encounter within maximum 60 minutes after the tech support ticket submission. In the majority of instances, a response will be provided to you within 20 minutes.